Monitor your team with a dynamic dashboard that presents the total of calls statistics with details of answered, unanswered, current calls, etc. It helps get all performance information and optimize customer interactions in the call center.
Track productivity and performance with an easy-to-use interface to measure the effectiveness of campaigns with detailed reports of all calls to enhance your process and raise customer satisfaction.
Send effective campaigns by voice broadcasting technology with a pre-recording message(IVR) to your contact list to promote, make an awareness, collect feedback, or make an emergency alert,etc.
Learn more about your audience and do market research by calling the people on your phone list automatically to provide them an auto survey. People can answer the questions by pressing the appropriate number on their phone keypad or transfer the call to a live agent.
Save agents time and improve their efficiency ! Auto dialer system will place calls automatically from a list of phone numbers until it detects a connection with a customer, then it passes the call to an available agent in a predictive and organized way.
|DialX System Subscription||N/A|
|Interactive Voice Response (IVR)||✓|
|Provide Saudi Landline 011||✓|
|Provide unified number 9200||✓|
|Multiple Retries Calls||✓|