Cloud Solution for Businesses and contact centers

OmniX

All Channels in One Ticketing System

What is the OmniX system?

The first Saudi Omnichannel system for messages to your customers' messages, calls, and inquiries, enabling your employees to provide the required support wherever they are. You can link many of your social media channels with the possibility of having instant conversations by linking to your website many advantages, including the use of your cosmetic company number via the central cloud technology available on the platform, reading and analyzing reports, monitoring the performance of employees and many of the assistance features to achieve success of your business strategies.


Why must you have an OmniX system?
  • Automate and organize System
    When the customers send a message the system will create their tickets and archive them after the service is done automatically. Also, you can customize tickets by tags or fields to make work more organized.
  • One customer Many channels
    OmniX system increases choices for the customer. Also, it helps you detect customer trends to do effective campaigns.
  • Integrated system
    You are able to save your customer data from all channels in the OmniX and import them to another cloud system like CRMs to improve the relationship with your customer and increase sales.
  • Nothing gets lost
    The system keeps all customer data to avoid repetitive discussions with customers.If the customers switch between channels, you will still have one chat conversation and no information is lost!
  • Collaboration and Flexibility
    Agents will collaborate faster through OmniX. They can manage the ticket workflow and transfer the tickets to who is responsible or able to serve the customer.
  • Reports
    Reports make supervisors able to monitor the workflow and the agents' performance.

OmniX

Channels and more on a single platform.
Channels, Chat, Calls and more, on a single platform

find a service that fit your business needs

OminX Team

we are working to unify the channels for you to serve customers faster and better. This package is for small business groups

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OminX Startup

Many start-up projects need the efforts of the marketing and sales team to seize opportunities and serious concern to serve the customer. Here we help you achieve your goals

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OminX Enterprise

This package is designed for large projects that need an omnichannel to receive customer requests and help without end in customer loss or delay in service. It will help you increase customer satisfaction and establish the right process for moving customers between employees

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Corporate OmniX

We know the volume of customers flowing and rapidly from all your channels, so you can design your package within your company needs We can also assist you with add-ons that make it easy for you to service your customers in a unique and unique way

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