OmniX

Enhance Customer Care through omnichannels

All Channels in One Ticketing System

Get seamless customer service with cross-channel prioritization features and powerful routing capabilities. OmniX creates a ticket automatically with each customer request ,each message sent between the agent and the customer is added to that ticket until the issue is resolved.

Gain Complete Insights Across All Channels

Get insight of real-time data on all your tickets in a consistent format to capture a complete view of customer service performance across all channels in a single interface such as the open tickets, the average waiting time, or the reopening rate.

Monitor Your Teams Performance

Improve your business productivity by tracking customer activities and employee performance with featured reports through OmniX . You can restrict and filter the result of reports by date, time, channels, and more for more detailed reporting.

Report

Improve your business productivity by tracking customer activities and employee performance with featured reports. You can restrict and filter the result of reports by date, time, channels, and more.

SLA

Ensure timely support to customers by setting deadlines across different types of inquiries and customer service.

Tags

Make a better overview by using custom-defined labels that can be applied to tickets to find them in an easy way.

Groups

Reduce clutter by making access authorization to specific groups within the system , so the agents in that group are allowed to do with a ticket.

Calendar

Create several calendars to serve customers in different business hours.The allocation of customer tickets can be adjusted via the SLAs.

Knowledge base

Make your own library of FAQs, how-tos, internal SOPs and more.

Scheduler

Configure automated actions in your own schedulers based on which points in time they should be executed on tickets.

*The discounts on monthly subscription packages apply only for the First 3 Months.

20%

Discount

Omnix essential
85 SR Monthly subscription 840 SR Yearly subscription

20%

Discount

Omnix enterprise
125 SR Monthly subscription 1260 SR Yearly subscription
Users

Supervisor

- +

Agent

- +

Supervisor

- +

Agent

- +
Social Media (Twitter,Facebook,Telegrame)
Live Chat _Website
OmniX Inbox (Ticketing)
Phone (receive & make phone calls)
Email (Receive & send emails)
Reports
Calendar
Support different languages
Overview
WhatsApp Business
Dashboard
Tag
Time Accounting N/A
Knowledge Base N/A
Custom Report N/A
Triggers N/A
Scheduler N/A
Escalation N/A
SLA Management N/A
Auto-assign Tickets N/A

WhatsApp Session Messages

WhatsApp Template Messages

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Our Clients