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OmniX

Enhance Customer Care through omnichannels

All Channels in One Ticketing System

Get seamless customer service with cross-channel prioritization features and powerful routing capabilities. OmniX creates a ticket automatically with each customer request ,each message sent between the agent and the customer is added to that ticket until the issue is resolved.

Gain Complete Insights Across All Channels

Get insight of real-time data on all your tickets in a consistent format to capture a complete view of customer service performance across all channels in a single interface such as the open tickets, the average waiting time, or the reopening rate.

Monitor Your Teams Performance

Improve your business productivity by tracking customer activities and employee performance with featured reports through OmniX . You can restrict and filter the result of reports by date, time, channels, and more for more detailed reporting.

Reports

Improve your business productivity by tracking customer activities and employee performance with featured reports. You can restrict and filter the result of reports by date, time, channels, and more.

SLA

Ensure timely support to customers by setting deadlines across different types of inquiries and customer service.

Tags

Make a better overview by using custom-defined labels that can be applied to tickets to find them in an easy way.

Groups

Reduce clutter by making access authorization to specific groups within the system , so the agents in that group are allowed to do with a ticket.

Calendar

Create several calendars to serve customers in different business hours.The allocation of customer tickets can be adjusted via the SLAs.

Knowledge base

Make your own library of FAQs, how-tos, internal SOPs and more.

Scheduler

Configure automated actions in your own schedulers based on which points in time they should be executed on tickets.

Whatsapp

Reach your customers on the world’s most popular messaging app. Support was never so personal – or so easy.

Google Business

Google Business Profile is an easy-to-use tool for businesses and organizations to manage their online presence across Google, including Search and Maps.

SMS

Chatbot

Chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person.

Advanced Reporting

Reporting helps you to gain valuable insights into your company's and team's performance. The idea is to analyze data to generate trends, allowing you to spot deviations at an early stage.

Webhooks

Eeasy way for systems to communicate with each other and allow you to send real-time data to any other application.

* The minmum number is 3 users (➊ SUPERVISOR - ➋ AGENTS)
Omnix package
160 SR 160 Per user Monthly subscription 1440 SR 1440 Per user Yearly subscription
Users

Supervisor

- +

Agent

- +
Email
Live Chat _Website
Web Forms
Web Phone
Telegram
Twitter
Instagram
Whatsapp
Full-text search
Add internal note
Custom Tags
Reports
Supports different languages
Custom Overview
Auto Reply
Calendar
SLA Management
Macro
Triggers
Statistics
Knowledge Base
Custom Report
Time Accounting
Auto Assing
Template Message
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Whatsapp

 
Show Packages
Google Business
500 SR

One time payment

Buy Now
SMS
500 SR

One time payment

Buy Now
conversation type
  • user initiated (Whatsapp)
  • business initiated (Whatsapp)
  • processing messages (ExaCall Fee)
Total
Small Business
  • 5K Messages 610
  • 15K Messages 1095
  • 100K Messages 2000
3705 SR Buy Now
Mid Market Business
  • 10K Messages 1220
  • 30K Messages 2190
  • 200K Messages 4000
7000 SR Buy Now
Large Business
  • 20K Messages 2440
  • 60K Messages 4380
  • 400k Messages 8000
14820 SR Buy Now


User initiated session

Whatsapp fee per conversation

0.073

Business initiated session

WhatssApp fee per convesation

0.122

Processing Message

ExaCall Fee

0.02

Chatbot
500 SR

Monthly payment

Buy Now
Advanced Reporting
500 SR

One time payment

Buy Now
Webhooks
500 SR

One time payment

Buy Now

Our Clients