OmniX
Enhance Customer Care through omnichannels
Get seamless customer service with cross-channel prioritization features and powerful routing capabilities. OmniX creates a ticket automatically with each customer request ,each message sent between the agent and the customer is added to that ticket until the issue is resolved.
Get insight of real-time data on all your tickets in a consistent format to capture a complete view of customer service performance across all channels in a single interface such as the open tickets, the average waiting time, or the reopening rate.
Improve your business productivity by tracking customer activities and employee performance with featured reports through OmniX . You can restrict and filter the result of reports by date, time, channels, and more for more detailed reporting.
Improve your business productivity by tracking customer activities and employee performance with featured reports. You can restrict and filter the result of reports by date, time, channels, and more.
Ensure timely support to customers by setting deadlines across different types of inquiries and customer service.
Make a better overview by using custom-defined labels that can be applied to tickets to find them in an easy way.
Reduce clutter by making access authorization to specific groups within the system , so the agents in that group are allowed to do with a ticket.
Create several calendars to serve customers in different business hours.The allocation of customer tickets can be adjusted via the SLAs.
Make your own library of FAQs, how-tos, internal SOPs and more.
Configure automated actions in your own schedulers based on which points in time they should be executed on tickets.
Reach your customers on the world’s most popular messaging app. Support was never so personal – or so easy.
Google Business Profile is an easy-to-use tool for businesses and organizations to manage their online presence across Google, including Search and Maps.
Chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person.
Reporting helps you to gain valuable insights into your company's and team's performance. The idea is to analyze data to generate trends, allowing you to spot deviations at an early stage.
Eeasy way for systems to communicate with each other and allow you to send real-time data to any other application.
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