Cloud Solution for Businesses and contact centers

Frequently Asked Questions

  • Can I use 011 outside Riyadh?
    You can have the benefits from the landline 011 service from anywhere.
  • Can I use WhatsApp on my unified number?
    It will be activated soon.
  • What are the subscription rates for ExaCall service?
    We offer you multiple packages for monthly or annual subscription. Click here: prices and packages
  • What are the services and features offered at ExaCall?
    You can find ExaCall services and features here : Solutions and services
  • How do I activate IVR?
    If you have a voice message, it will be activated directly for you. If you wish to record an interactive voice message for you, a list of sounds will be sent to you to choose from to activate the service (Fee are applied for this service *).
  • What are the payment methods for subscription?
    Wire transfer, Creditcards , Paypal.
  • Can the service be linked to a previous number for my facility?
    You can connect the service to your previous number and divert calls to your new number to answer them.
  • How long does it take to activate the service?
    It takes 2~3 days to activate the service.
  • Can the service be activated without a Saudi Commercial Register or in personal?
    A valid commercial register of the establishment is required.
  • Who can I contact if I need help?
    All contact details are on this page: : Contact Us
  • What are the requirements of subscription?
    Valid commercial registration of the establishment, the identity of the owner of the establishment and a letter of authorization in case the site is not the general manager
  • Is the service only for Saudi Arabia?
    You can subscribe to ExaCall wherever you are.