Cloud Solution for Businesses and contact centers

 
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CRM

Strengthen The Relationship With Your Customers and Maximize sales.

What is the CRM?

A CRM system is a cloud solution that collects and analyzes all the data about customers to improve customer relationships experience and maximize sales. Also, It provides a customized interface that allows every user to access customer data and understand each touchpoint.


Why is The CRM System Essential?

  • Customize
    It enables you to customize dashboards and services you need
  • Do more with your customer in less time
    You can do an automated schedule for campaigns, calls, meetings and mailing
  • Get customer information anytime, anywhere
    Whether you are using your laptop or mobile phone, you will increase customers' trust when you remember what is important to them and can respond quickly to their questions
  • Accurate report
    Accurate data gives you the insights you need to make smarter decisions
  • A better understanding of your customer
    Each customer has a special data into profiles in the system
  • Integration
    CRM can integrate easily with all cloud communication systems

CRM SYSTEM SERVICES

Sales Sales

Helps sales people to optimize their daily schedules and prioritize tasks to make sure customers are not ignored and the key prospects are contacted on time


  • ■ Close more deals, boost sales team productivity by fully automating the sales stages process
  • ■ Schedule your Meetings and track your schedule in the calendar
  • ■ Automatically assign task and Event to agent to boost productivity
  • ■ Generate quotations and invoices and send them to the clients
  • ■ Send customized email templates
  • ■ Gain deeper insights into your pipeline, open deals, closed won opportunities and much more with sales insights and custom reports
  • ■ Generate insightful Reports and charts
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Help Desk Help Desk


  • ■ Fully automated case creation, assignment, and resolution process
  • ■ Make it easy for team members to collaborate seamlessly to ensure quick case resolution
  • ■ Work on a unified platform to provide quick, consistent, and context aware solutions
  • ■ Collaborate within and across teams quickly to get customer issues resolved in time
  • ■ Send customer satisfaction surveys to measure customer happiness after every case resolution
  • ■ Automatically assign task and Event to agent to boost productivity
  • ■ Generate insightful Reports and charts
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Marketing Marketing


  • ■ Capture leads and sales enquiries from websites, emails, social channels, phone calls
  • ■ Automatically assign leads the right agent
  • ■ Smart alerts ensure that you are notified about tasks and updated on related opportunities
  • ■ Schedule your Meetings and track your schedule in the calendar
  • ■ Automatically assign task and Event to agent to boost productivity
  • ■ Manage marketing campaigns
  • ■ Generate insightful Reports and charts
  • ■ It shows all data of the existing and potential customers
  • ■ Mass Email marketing with customized emails
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All Features All Features


  • ■ Gives you a live 360-degree view of your customer, Helps your marketing, sales, and support teams to increase engagement, win more deals, and foster brand loyalty
  • ■ Convert opportunities into projects related to accounts, opportunities, or tickets
  • ■ Manage our inventory and vendors and make sure that you always meet your customers' demand
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API Integration API Integration


  • ■ CRM offers REST friendly API for integration with 3rd-party-applications
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